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Privacy & Legal

User Terms & Conditions

User Terms & Conditions

Definition

Website Usage Ritase

Delivery Terms and Conditions by Shipper

Transporter Terms and Conditions

Personal Data Confidentiality Provisions 

Security

Payment Terms

Insurance and Compensation 

Disclaimer

Intellectual Property Rights

Force Majeure

Others

Privacy Policy

Personal Data We Collect

Use of Personal Data

Sharing Personal Data

Personal Data Storage

Protection and Security of Personal Data

Privacy Policy Changes

How to Contact Us

On this site you will find the terms and conditions applicable at the time of using the Service Ritase (“Ritase" or "We") provided by Us and/or Transporters who are our partners (as defined below each).

By registering and/or using the site Ritase and/or online applications Ritase (Application), you represent that you have read, understood and agreed to be legally bound by these terms and conditions and the documents referred to therein.

Definition

Ritase is PT Digital Truk Indonesia a legal entity established and subject to the laws of the Republic of Indonesia domiciled in South Jakarta.

Transporter is an individual person and/or Indonesian Legal Entity and/or Indonesian Business Entity who registers and/or uses services Ritase in order to offer services to the public.

Shipper is a company person and/or An Indonesian Legal Entity and/or An Indonesian Business Entity that uses servicesRitase to carry out the delivery of goods and/or cargo.

Service Ritase Is the entire product and/or service provided by Ritase including but not limited to software operated through the website and/or application.

An app is a proprietary application Ritase used to access and use the Services Ritase through the internet network.

The website is ritase.com to access and use the Services Ritase through the internet network. If you are a Shipper, you can register an account at the shipper.DTI.com, if it is a Transporter, you can register your account on the partners.DTI.com through the Cloud Freight Management (C-FMS) system.

The user is every user of the service Ritase, both Transporter and/or Shipper through the Website and/or Application.

Website Usage Ritase

These terms apply only to parts of the Website that do not require a digital certificate or other security device or action for access.

– Downloading and/or using the Website and Application is free of charge. Ritase do not charge registration fees and/or subscriptions to users.

– Users who have registered can act as Shippers and/or Transporters.

– Self-registration to become a User is carried out by the Transporter and/or Shipper either through the Website and/or Application.

User fills in and completes personal data and/or all documents required at the time of registration. The User guarantees that all personal data and information submitted to Ritase, including but not limited to telephone numbers and email addresses are accurately within the user's control.

– Ritase will verify the User who has registered on the Website.

– In the event that there is a change in the User's data, the User must submit to Ritase. We are not responsible for any losses incurred in the event of any changes not being notified to us.

Shipper may register a delivery request ("Delivery Order") through the Service Ritase.

Delivery Terms and Conditions by Shipper

– Every Delivery Order and also its details made by shipper will be registered through the Website. Shipper can specify certain delivery conditions to the Transporter. In this case Ritase not responsible for the terms of such delivery.

Shipper may cancel the Delivery Order at any time before it is received by the Transporter. If the Delivery Order has been received by the Transporter, Ritase will notify shipper via the Website that the shipment has been received.

Shippers must ensure that the goods to be delivered are not unauthorized, dangerous, vulnerable, unsafe, unpleasant, rejectable or any goods that are prohibited from being carried under the prevailing laws and regulations in Indonesia.

– Before delivery is made, Shipper must notify us of any precautions that must be applied to handle the load according to its nature.

Shipper is solely responsible for any and all liabilities incurred or allegedly occurred as a result of the goods delivered, including but not limited to property damage, bodily injury or death.

Transporter Terms and Conditions

– The transporter has completed the induction process Ritase and have given to Ritase a copy of the transportation services business license (SIUJPT) license that is still valid.

– The transporter must provide all the equipment and documents required for the implementation of the delivery service and must maintain all such equipment in good condition.

– The transporter must immediately proceed to take the Delivery Order within 120 to 180 minutes of receipt of the Delivery Order. The period of such receipt may be extended or reduced in accordance with the agreement between shipper and transporter.

Transporters may not sue, and hereby waive the right to claims, any liens in any shipment. Transporters are prohibited from contacting Shipper directly to execute a Delivery Order without going through the Website.

Personal Data Confidentiality Provisions

Any information contained in the Website and/or Application Ritase it belongs to Ritase Fully.

– Ritase will maintain the confidentiality of all Personal Data of Users obtained through the use of the Services Ritase.

Any personal data provided by the User will be used by the User Ritase for the purpose of identity verification at the time of use of the Service Ritase through the Website and/or Application Ritase, monitor website abuse Ritase, as well as informing users regarding products, services, promotions and others, both through Email and through other media.

Any personal data maintained by Ritase protected and subject to applicable laws and regulations.

Any data and information will not be provided to third parties without the consent of the User, unless permitted by law or an authorized authority.

Security

– Ritase Have taken all security measures in place to ensure the security of systems and data, both technically, organizationally, and operationally.

– Ritase may cut off access to the Service Ritase temporarily if there are suspected leaks or security breaches.

– If possible, in the event of a leak or violation, Ritase will notify the User through the Website and/or application of the steps that will or have been taken.

– If the User feels that there is a leak or violation, the User must report it to the User Ritaseand Ritase will immediately temporarily block the relevant party's access to the Website and/or Application.

Payment Terms

– In terms of Ritase Acting as a liaison between shipper and transporter, Shipper will pay the implementation fee consisting of on-site training, analytical development that has been established by Ritase.

– In terms of Ritase Acting on behalf of the Transporter, the Shipper will pay the transportation fee to be approved by the Transporter to be determined by Ritase and transporter at a later date.

– In the event that the Transporter executes a Delivery Order on the Website Ritase, then payment can be made through Supply Chain Financing (SCF) of 3.5% per month which is made 14 working days at 80% after the bill and supporting documents have been verified by Ritase and the remaining 20% of the payment will be paid after Shipper pays off the payment to Ritase.

– Payments made without going through SCF can be paid via e-wallet within the same time from the day of shipper payment (back to back payment system) after the bill and its documents have been verified by Ritase.

Insurance and Compensation

– Ritase provide shipper with the option to use shipping insurance services from partner insurance companies Ritase, the magnitude
set later.

– Ritase may offer compensation for any loss, damage or destruction of goods and/or cargo that occurs at the time of delivery. The amount of compensation must be in accordance with the market value of the goods and/or the content to be determined by Ritase.

Disclaimer

– Ritase provide shipper with the option to use shipping insurance services from partner insurance companies Ritase, the magnitude of which is set later.

– Ritase may offer compensation for any loss, damage or destruction of goods and/or cargo that occurs at the time of delivery. The amount of compensation must be in accordance with the market value of the goods and/or the content to be determined by Ritase.

Intellectual Property Rights

All intellectual property rights, including copyrights, patents, trademarks and trade secrets in the Website and Services Ritase owned by Ritase or licensor Ritase.

The provision of these services does not transfer to you or any third party, any rights, property rights or interests in or to such intellectual property rights.

Force Majeure

– The user will release Ritase of any claims, in the case of Ritase unable to carry out orders from users either in part or in whole due to events or causes beyond the power or ability of the Bank including but not limited to any interference with computer viruses or Trojan Horses systems or harmful components that may interfere with the Service Ritase, web browser or computer system Ritase, due to natural disasters, wars, melee, malfunctioning equipment, systems or transmissions, electrical disturbances, telecommunications disruptions, government policies, and other events or causes beyond power or capability Ritase.

Others

– Ritase may amend these Terms and Conditions from time to time and reserves the right to do so without giving prior notice. Any changes to the Terms and Conditions will be displayed on the Website Ritase.

– These Terms and Conditions are subject to the laws of the Republic of Indonesia.

– Any and all differences in claimants, disputes, requests, demands or the basis of any lawsuit between those relating to these Terms and Conditions shall be resolved through deliberation. However, if the deliberation does not reach consensus, it must be resolved through binding and confidential arbitration. Arbitration is subject to bani provisions.

Ritase Updates

Ritase Updates are emails, calls or messages via the Ritase app (all of them referred to as 'messages') that provide more information on Ritase products, services and regional events. Ritase Updates may be tailored to your needs and interests that we may infer from your interaction with us. We are requesting this consent on our own behalf and that of our regional subsidiaries. You can withdraw your consent to receive commercial electronic messages at any time by clicking "unsubscribe" at the bottom of these emails or Ritase app message, or letting our customer representative know about your decision. Some messages directly related to a Ritase purchase cannot be opted out of.

RitaseInc.
Attn: Legal,
45500 Fremont Boulevard
Fremont, CA 94538
(650) 681-5000

Privacy Policy

The following privacy policy explains how Ritase.com (PT Digital Truk Indonesia) collects, stores, uses and protects your personal data. This privacy policy applies to all users of our app and website.

I. Personal Data We Collect

 The personal data we collect may come from a variety of sources with your consent in accordance with the type of user.

A. Data at registration
You will fill in according to the form through our website. Such data will be collected and verified to meet legal requirements or contractual obligations between you and us.

B. Data you provide through the Application
Additional data may be added depending on the user type

Shipper and Transporter
i. Users accessing the app are not limited to name, email address, and phone number.
ii. Contact origin and destination delivery is not limited to place name, address details, and phone number.
iii. Driver Data under the auspices of Transporter is not limited to name, phone number and email address, as the main information, then Identity Card (KTP) and Driver's License (SIM) as supporting information to access other features.
iv. Vehicle data under the auspices of transporters is not limited to vehicle type, manufacturer, year of production, license plate, motor vehicle test data, and Vehicle Number Certificate (STNK),

– Driver
i. Users accessing the app are not limited to name, email address, and phone number.

C. Data when using the app or visiting a website
A. Whenever you use the Application or visit our website, we may collect some technical data such as, internet protocol address, page information accessed on our site, number of visits, application version, and device information used in the form of manufacturer, model, and operating system
B. If you use an app specifically for Drivers, every time you use it, you are required to enable the Global Positioning System (GPS). We will track and collect geographic location information in real time.
C. If you use electronic money facilities to make transactions, such as top-ups, withdrawals, or fund transfers, we may collect information such as, amount details, bank account details, and transaction history.

II. Use of Personal Data

A. If you are shipper, we may use your personal data:
– To identify you in our application. Then you can manage your account
– To provide the service you requested
– To verify your data through the KYC (Know Your Customer) process on certain features
– To communicate with you against the use of the application
To monitor and analyze your activities

B. If you are a transporter, we may use your personal data:
– To identify you in our application. Then you can manage your account
– To provide the service you requested
– To verify your data through the KYC (Know Your Customer) process on certain features
– To communicate with you against the use of the application
To monitor and analyze your activities
– To process and facilitate payment transactions that you make

C. If you are a driver, we may use your personal data:
– To identify you in our application. Then you can manage your account
– To provide the service you requested
– To verify your data through the KYC (Know Your Customer) process on certain features
– To communicate with you against the use of the application
To monitor and analyze your activities
– To process and facilitate payment transactions that you make
To monitor your location at real time

III. Sharing Personal Data

– If you are Shipper, when you request a delivery service, we will provide origin and destination shipping information such as, name, phone number, destination address, and goods sent to transporters and drivers.
– If you are a transporter, when you get a delivery request, we will provide transporter information such as, name and phone number of the transporter, information of people who can be contacted, such as the name and phone number of the person who can be contacted (contact person), and vehicle information, such as vehicle type, vehicle photo, and license plate to the shipper.
– If you are a driver, when you make a delivery, we will provide
information such as name, phone number, photo of yourself, and location at the time
actually to the transporter and shipper.

IV. Storage of Personal Data

We will retain your personal data as long as you are still using our services. We will not delete your personal data if you have
terminate your contract and not use our services, but your account will become inactive.

V. Protection and Security of Personal Data

We will keep your personal data confidential. We will make our best efforts to protect and secure your personal data in accordance with
Certifications we have. Your personal data is stored by third-party service providers. We will ensure that third party service providers provide a level of protection in accordance with our commitments.

VI. Privacy Policy Changes

We reserve the right to change, adjust and update the terms of this Privacy Policy at any time. With you using
Our applications, sites and services, you give your consent to changes to this Privacy Policy.

VII. How to Contact Us

If you have any questions about this Privacy Policy or would like to change your personal data, please contact us at:
Phone Number : (021) 5082 0876